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3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video, live chat which allows you to communicate with your colleagues and customers - anywhere, anytime from any device. 




Here is a breakdown of why 3CX is the solution for your business: 


     Telephony: Web client and mobile apps for remote working

     Video: Included in your system, no add-ons needed

     Live Chat: Talk with your customers in real time via your website or WhatsApp!

     Text Messaging (SMS): Allow your customers to interact with you instantly

     Integrations: CRMs and Microsoft 365

     Low Cost: Save on your phone bills, add ons and hardware

     Flexible: Keep your numbers, choose your phones and your provider

     Secure: 3CX includes advanced security features

     Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!

     600,000+ customers globally



You can trial a fully equipped 3CX System today! 

Our team will gladly give you a quick demo and answer any questions!

3CX Apps & Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.

3CX Apps for Android & iOS Device

     Make and take calls from anywhere

     Video Conferencing

     Instant Messaging and Chat

     Answer WhatsApp messages

     Conference Calls

     Free VoIP calls with your smartphone

     Encrypted and Secure

User-friendly Web Client / Desktop Apps

     Work from anywhere - multifunctional web app with inclusive UC features

     Call from your browser, control your IP phone or smartphone

     Answer customer queries from live chat, WhatsApp and SMS from one interface

     Video conferencing at the click of a button

     Native Desktop App for calls

     Launch calls directly from your CRM

     Integrate seamlessly with Microsoft 365

     View the status of your colleagues

3CX Live Chat: Next Level Customer Communications

     Chat with your customers on your website

     Create Chat queues

     Answer from your webclient or 3CX App

     Transfer chats to other team members

     Elevate a chat to a call or a video with a click

     Chat reporting available

     Chat monitoring feature for Managers!

WhatsApp Integration

     Manage WhatsApp messages directly from one platform

     Messages are logged, to ensure no response violates company policies

     Staff do not need to give out their personal WhatsApp numbers

     Chat conversations are logged centrally

     WhatsApp messages can be sent to a queue of agents to share the load

Send & Receive Business SMS / MMS

     Send SMS / MMS to your customers

     Route SMS to multiple agents so no message goes unanswered

     Keep personal mobile numbers private

Integrated Video Conferencing

     Free for up to 250 participants

     Initiate with a single click

     Video conference dial-in

     Create as a conference or a webinar

     Remote control assistance for quick & easy troubleshooting

     Pre-upload PDFs before meetings

     Includes a whiteboard

     Share your screen

     Polling tool

     Record your videos

     Includes chat

The 3CX Call & Contact Center

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

     Switchboard and wallboard

     Call Center Reporting – user activity, team queue, SLA and more!

     Queue Strategies and real-time statistics – round robin, hunt by threes and more

     Call & Chat Monitoring available for Managers

     Integration with Microsoft 365

     CRM integration with popular CRMs – Salesforce, Freshdesk and more

     3CX CRM API to develop your own CRM integration

     Call Recordings

     Hot Desking

     Create your own call flows with 3CX CFD

Slash Costs

With 3CX, your ongoing telco costs will be reduced significantly.

     Decrease your Phone Bill by up to 80%

     Licensing based on number of simultaneous calls and not extensions

     Make free interoffice calls and branch calls

     Free calls to remote workers with web client and iOS / Android apps

     Use prominent SIP trunks to reduce outbound call charges

     Eliminate 800 number phone bills with WebRTC integration

     Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

     Increased secure web server configuration

     Automatic detection & blacklisting of SIP attack tools

     Global IP Blocklist automatically updated for participating PBXs

     Traffic to 3CX apps is encrypted via the 3CX Tunnel

     Voice traffic is encrypted via SRTP

     Automatic generation and management of SSL certs

     Qualys labs A+ rating and Immunilabs A Rating

     Automatic failover for instant backup

     Encryption between browser and the website ensured via HTTPS

     Limit access to 3CX management console based on IP

Call Flow Designer

By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:

     Call routing based on customer authentication

     Automatic outbound dialler

     Callback scheduler

     Credit Card Authentication

     Phone Orders


     Automated Text to Speech & Speech to Text in 120 languages

CRM Integration

3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!

This is how it can help you:

     Call journaling

     Creates a new customer record for new numbers

     Saves agents time searching

     Chat journaling when using 3CX Live Chat

     Call logging in your CRM records - even when using 3CX Apps!

Hotel PBX

3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:

     Check-in/out of Guests

     Sets extension to match guest name

     Billing of external calls

     Scheduling of wake-up calls





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