Products > Avaya > IP Office Phone System

Avaya IP Office Phone System

Avaya IP Office Overview:

The Avaya IP Office phone system is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

The IP Office communication solution can scale up to 384 telephones and 8 T1 trunks. It will support up to 12 expansion modules providing a combination of up to 384 analog, digital, IP, and 3rd party SIP telephones. Additional analog trunks can be achieved by using Expansion Modules. Optionally, SIP trunks are also supported.

The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible.



Flexible and Tailored to Your Business:

Avaya IP Office Essential Edition: The perfect small to medium business solution with all the "must haves" (caller ID, voicemail, call routing, hold/conference/transfer, voicemail to email) with a wide variety of Avaya phones.

Avaya IP Office Preferred Edition: You get everything that is in Essential Edition, plus a more robust voicemail, built in conferencing, intelligent call routing, automated service prompts and call recording.

Avaya IP Office Server Edition - Software-Based:  

IP Office Server Edition: Supporting up to 2,000 users and 32 locations in a single network, IP Office Server editions adds advanced features like Active Directory integration and centralized wed-based administration.

IP Office Select: With support for the largest IP Office customers with up to 3,000 users and 150 networked locations, IP Office Select offers resilency through a duplex server option and over 500 ports for audio and conferencing.




Scalability (5 to 3,000 Users) Avaya IP Office grows with you as your business grows. Supports up to 3,000 users at up to 150 networked sites. 


Cost Saving Applications Avaya IP Office has built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging streamline support and reduce monthly costs.


Complete Mobility Solutions Avaya IP Office enables your employees who are on the road, working remotely, or just at a different location with intuitive tools and apps which keeps users engaged, productive and reachable. 


Peace of Mind Avaya IP Office is highly reliable, secure, reduces security threats, toll-fraud, and downtime through a hardened architecture that has been proven in more than 635,000 businesses.

Avaya IP Office Standard Features Include:

Cost Savings Avaya IP Office reduces mobile phone and long-distance charges by routing calls through the system and over broadband links


Fail Over Avaya IP Office delivers continuous operation. In a power outage, IP phones automatically fail over to another location, retaining full communications capabilities


Remote Management Avaya IP Office allows for remote management and administration from a central location using either the IP Office Manager tool and/or IP Office web-based Manager tool. IP Office utilizes advanced diagnostics to proactively identify potential problems before they can cause an outage or business disruption


Dial By Name/ Extensions The Avaya IP Office enables users to reach the person they want to connect with by simply typing the name or extension on the keypad.


Voicemail  The Avaya IP Office has built in Voicemail that enables staff to stay connected regardless of where they are.


Voicemail to Email The Avaya IP Office automatically sends an email to the user's inbox with audio file attached.


Hot Desking The Avaya IP Office allows users to use hot desking (roaming users) that allows you to log in at any phone. The hot desking feature brings all of your features wherever you may roam.


Remote Call Forwarding The Avaya IP Office allows you to remote call forward your phone by one touch on the phone, from a PC application or for mobile users.


Flexible Carrier Options The Avaya IP Office allows you to keep your existing carrier (AT&T, Comcast, etc.) or convert your lines to VoIP for additional savings.


Automated Attendants The Avaya IP Office allows you to customize messages for efficient call routing and company information. Custom after hours greetings, weather cancellations, seasonal greetings, etc.


On Hold Music or Advertisement The Avaya IP Office allows for you to keep your customers in the tune with "on hold" advertisements and custom music.


Conference Bridge The Avaya IP Office enables you to host your own conference calls and eliminates costly services by providing two 64-party conference bridges.


Hybrid System The Avaya IP Office supports IP, Digital and Analog phones all at the same time. No need to rewire existing infrastructure, the Avaya IP Office allows you to use your existing wiring in place.


Remote Workers The Avaya IP Office enables companies the ability to have remote phones anywhere with an internet connection.


Future Proof The Avaya IP Office is future proof. Future upgrades require simple software license. No need to rip and replace any hardware.


Avaya IP Office Licensable Features Include:

Mobile Twinning:  Calls ring simultaneously on your mobile phone, eliminating missed calls when out of the office or away from your desk. This means the cell phone will get the Caller ID of the call when a call is placed to an extension. This allows for Avaya's One-X mobile which acts as if your cell phone is an extension off the phone system. This allows you to track calls as well as use features as if you were on your office phone.


Site to Site Networking:  For businesses with multiple locations, IP Office Software provides a powerful set of tools to help streamline operations, centralize management, and reduce TCO for converged networks. IP Office enables companies to share resources, provide improved customer service, and keep mobile employees accessible. The multi-site option helps connect multiple locations in ways that maximize efficiency and support each organization's business needs. All offices can share resources like voice mail and receptionists, with a centralized management interface. Employees can call each other, broadcast messages, and see the availability of their colleagues, without regard for geography.


Distinctive Customer Contact Avaya IP Office offers integrated voice, web chat, email, fax and reporting capabilities that allow even the smallest contact center to support sophisticated and satisfying customer interactions.


Avaya One-X Solutions:

Avaya One-X Mobile

Avaya One-X Mobile provides an easy-to-use, powerful set of productivity enhancing capabilities through Avaya one-X Client Enablement Services. One-X Mobile improves reachability simultaneously ring up to four devices (desk phone, smartphone, home phone, tablet, etc.) with one-number portability. Seamlessly transfer calls back and forth between devices. Users have functionalities such as presence, add call/conference, hold, resume, transfer and park calls. One-X Mobile helps organizations reduce cost by reducing long distance charges with least call routing critical with international calls. Minimize cellular usage by routing campus mobile calls through the enterprise network, with intelligent cellular-to-wifi hand-off and transfer of calls between mobile and desk phone. 

Avaya One-X Portal

Avaya One-X Portal for IP Office is a server-based application that the user accesses with their web browser. The Avaya One-X portal for IP Office is an application that provides users control of their telephone from a networked PC. Avaya One-X Portal for IP Office can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available as part of the IP Office office worker, power user or teleworker editions. Avaya One-X Portal for IP Office is a server-based application that the user accesses via web browser. Through separate gadgets, Avaya One-X Portal for IP Office provides easy access to telephony features, call information, call and conference control, instant messaging (IM), directory and Voicemail Pro mailbox.

Avaya Phone Compatibility:

The Avaya IP500v2 Control Unit is compatible with the following:

Avaya 9600 Series IP Phones: Avaya 9608, Avaya 9608G, Avaya 9611, Avaya 9621, Avaya 9641, SBM24

Avaya 9500 Series Digital Phones: Avaya 9508, Avaya 9504, BM12

Avaya 1600 Series IP Phones: Avaya 1616, Avaya 1608, Avaya 1603, BM32

Avaya 1400 Series Digital Phones: Avaya 1416, Avaya 1408, Avaya 1403, DBM32

Avaya 6400 Series Digital Phones: Avaya 6424D+M, Avaya 6416D+M, Avaya 6408D, Avaya 6402D, Avaya 6402, XM24

Avaya 5400 Series Digital Phones: Avaya 5420, Avaya 5410, Avaya 5402

Avaya 2400 Series Digital Phones: Avaya 2420, Avaya 2410, Avaya 2402

Avaya 4600 Series IP Phones: Avaya 4625SW, Avaya 4622SW, Avaya 4621, Avaya 4620, Avaya 4610SW, Avaya 4610, EU24BL

Nortel T7000 Series Phones: Nortel 7316, Nortel 7316e, Nortel 7208, Nortel 7100, Nortel T7406, Nortel T7406e

Nortel M7000 Series Phones: Nortel M7324, Nortel M7310, Nortel M7208, Nortel M7100

Avaya IP Office Family of Products Include:

  • Avaya IP400
  • Avaya IP403
  • Avaya IP406
  • Avaya IP412
  • Avaya IP500
  • Avaya SOHO
  • Avaya IP500v1
  • Avaya IP500v2

Avaya Maintenance: Phone System Support 

BTS Solutions provides a premier pro-active phone system support and maintenance services for the entire Avaya product line as well as the entire Nortel product line for your small, mid-sized and large organization needs.

If you are a current Avaya maintenance customer, we can help manage your account with Avaya to ensure all appropriate equipment is covered and that you have the best plan that is tailored to your business needs.

BTS offers a complete maintenance package on all the industry leading Avaya telephone system and all Nortel phone systems. Our maintenance plans include everything from hardware, software, programming changes, management of carrier issues, help desk support and on-site replacement parts to a guaranteed 4-hour response time for the Midwest.

BTS Maintenance includes the following

  • Guaranteed 4 Hour Response Time
  • All Hardware / Software Covered
  • Unlimited Free Help Desk Support
  • Programming Changes Included
  • All Labor Hours Included
  • Provide Additional Training
  • Spare Phone/Phones
  • Backup Battery / UPS
  • Management of Carrier Issues (AT&T, Comcast, etc.)



If you would like more information, please contact our sales department at 773-657-3414 or email your inquiries to

<   back to Avaya Products