What is Hosted PBX & VoIP?

Hosted PBX (Private Branch Exchange) is the modern version of the traditional telephone closet. The new hosted, or “cloud,” model puts the brains of your phone closet into professionally maintained data centers, helping businesses like yours to transform their communications and improve productivity—without the need to purchase expensive, complex, depreciating phone system software and hardware. Your service providers manage and monitor your system 24x7, allowing you to focus on work.

VoIP refers to phone services that are accessible through a high-quality broadband connection. VoIP is typically more cost effective and scalable than traditional alternatives. With both Hosted PBX and VoIP, you and your team can work from the office, home, or on the road, or through your smartphone, all while utilizing your company’s communications solution to help maintain and uplift your image and brand.
Key Drivers for Moving to the Cloud

·   Less expensive than traditional phone systems
·   Better mobility to support remote office options
·   Connects multiple offices via single PBX vs. multiple disparate PBX
·   Helps drastically improve your communication processes and business productivity
·   Ability to quickly scale up or down
·   Future-proofed phone systems

·   Ease of use and ease of management
·   CAPEX vs. OPEX

Advantages of Hosted PBX

Noticing a consistent theme? Cost. Traditional Legacy systems cost more up front, and over time because users are reliant on their current phone system hardware. But, with hosted PBX and VoIP, you get a future-proofed phone system that continuously updates to provide an unmatched user experience.

Smaller Investment Upfront
With hosted PBX, you don’t need to purchase costly configurations—there’s no system to purchase, so there’s less money lost upfront.
Smaller Investment Over Time
You’ll retain more revenue each month, making hosted PBX a long-term cost saver.
Hosted PBX is easily upgradeable, helping to expand your business communications without the need for constant technical support or rewiring.
Hosted PBX provides a solution for your employees who can now work from anywhere, whether they’re on their cell phones at home, or soft phones on their work computers.
Hosted VoIP Solution Benefits

Connect Multiple Offices – Remote Workers

Users in multiple offices or work from home? A Hosted VoIP solution provides you with shared resources such as voicemail, auto attendants, call centers and desk to desk extension dialing across the world.

Built in Fail Over
Protects your business and keeps communications working in the event of an outage, accident or natural disaster.

Automated Attendant
Your Automated Attendant answers calls, takes messages, and even transfers to extensions. This means more time for you to focus on other tasks.
Voicemail to Email
Automatically sends email to the user’s inbox with audio file attached.
Mobile Twinning
Mobile twinning allows incoming calls to ring both your work and cell phones. Choose to answer on one device, with the ability to seamlessly switch to the other in mid call.
Voice to Text
Voicemails are transcribed to text and sent automatically to your email. This ensures that you are always connected with your customers and colleagues.
With the constant change in technology, scalability is huge in today’s business world and with UC, your services can be provided on a per-customer basis, cutting down unnecessary costs.
Disaster Recovery
Your business can rest easy in a local service emergency with the use of hosted UC, where your data can be backed-up, managed, and ready for rapid recovery.
HD Quality Voice
Wideband Audio, which is the clearest available calls.
ACD Call Center
Automatic Call Distributor is the preminum call center system. Customizable greetings, call queuing, real time metrics, and historic reporting.
Includes features like conferencing, room-based collaboration, instant messaging, and presence. 
Take your business anywhere—never miss an important call—and better support remote workers.
Our VoIP Providers

Ring Central
First Communications
Access One



If you would like more information, please contact our sales department at 773-657-3414 or email your inquiries to sales@midwestbts.com